FAQ

We uniquely bridge the gap between a craft emporium and a hardware specialist. Our range includes:

• Fabrics & Textiles: From premium 100% Polyester to Acrylic blends and specialty Animal Skin Prints.
• Crafting Essentials: Bernat yarns, Appliqué & Motifs, Beads and Sequins.
• Haberdashery & Trims: Bindings, Cords, Elastics & Tapes, Buckles & Clasps, and Buttons.
• Tools & Accessories: For both delicate crafts and practical DIY, including branded power tools.

Our menu is designed for creators who need diverse, high-quality materials for complex projects—all in one place.

Our menu reflects the depth of our inventory within popular themes. Categories like “Accessories” or “Animals” appear multiple times to house different sub-types of products (e.g., fabric prints, appliqués, buttons all featuring animal themes). This helps you quickly navigate to your specific creative need, whether you’re looking for animal-print fabric or an animal-shaped button.

To ensure a smooth and secure transaction, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is designed to be as fluid as your creativity.

While you can check out as a guest, creating an account allows you to track your order history, save your address for faster checkout, and manage any returns more easily. It’s the best way to experience our full service as your creative partner.

We are proudly based in Preston, UK, and ship worldwide to connect with makers across the globe. However, due to current logistical constraints, we are unable to deliver to a small number of remote regions and parts of Asia. The full list of excluded areas will be shown at checkout.

We offer two reliable shipping methods to suit your project’s timeline and budget:

1. Standard Shipping (£12.95): Via DHL or FedEx. Your order will be delivered within 10-15 business days after dispatch. Ideal for urgent project supplies like yarns or tools.
2. Free Shipping: Via EMS, available on all orders over £50. Delivery takes 15-25 business days after dispatch. Perfect for budget-savvy makers planning larger projects.

Please note: All orders are carefully packed and processed in our warehouse within 1-2 business days before the dispatch date. Delivery times are in business days and do not include this processing period.

We tailor our packaging to your items:

• Craft Connoisseurs: Delicate yarns, beads, and appliqués are packaged with utmost care.
• Practical DIYers: Heavy-duty tools are secured for safe transit.
• Home Stylists: Fragile décor and accessories are specially protected.

One of our key benefits is that you can combine diverse items—like fabric, a drill, and buttons—into one secure, tracked shipment.

Yes! As soon as your order leaves our warehouse, we will send you a notification email with your tracking information so you can follow its journey to your doorstep.

Confidence in your materials is key. Our Happiness Guarantee allows you to return any item that doesn’t meet your expectations within 15 days of receipt. For full details on the process, conditions, and how to initiate a return, please visit our dedicated Returns & Refunds page.

This depends on the reason for the return. Details regarding return shipping costs are clearly outlined on our Returns & Refunds page. Our goal is to ensure a fair and transparent process as part of our commitment to your satisfaction.