Privacy Policy

Last Updated: October 2023

Welcome to OHSEWCRAFTY! Just as you trust us to provide premium 100% Polyester fabrics, delicate Bernat yarns, and unique Appliqué & Motifs, we believe in earning and maintaining your trust in how we handle your personal information. This Privacy Policy explains how OHSEWCRAFTY (“we,” “us,” or “our”) collects, uses, shares, and protects your data when you visit our website ohsewcrafty-uk.com or make a purchase.

Our philosophy is to bridge the worlds of delicate craft and practical DIY, and this extends to our commitment to your privacy. We are dedicated to protecting your information with the same care and precision you apply to your creative projects.

1. Who We Are & Who We Serve

OHSEWCRAFTY is a UK-based online retailer serving a global community of makers, DIY enthusiasts, and home stylists. Our target customers are creative individuals who value quality materials—from Beads and Sequins to Bindings & Elastics—and a seamless, secure shopping experience. Our website style is crafted to be intuitive, reliable, and inspiring, mirroring the creative journey of our customers.

2. Information We Collect

To provide our services and enhance your experience, we collect the following types of information:

• Personal Identifiers: Name, billing and shipping address, email address, and phone number, which you provide when creating an account or checking out.
• Payment Information: Transaction details when you purchase items from categories like Accessories or Branded Tools. Please note, we do not store full credit/debit card numbers on our servers. Payments are processed securely by our PCI-DSS compliant partners.
• Order History: Details of the products you purchase, such as Animal Skin Prints or Acrylic Buttons, for order fulfilment and customer service.
• Technical & Usage Data: IP address, browser type, device information, and how you navigate our site (e.g., browsing our Animals And Insects or Haberdashery menus).
• Communication Data: Any correspondence with our team via email ([email protected]).

3. How We Use Your Information

Your data helps us create a fluid and secure creative shopping experience:

• To Process Your Orders: To fulfil and ship your purchases worldwide (excluding Asia and certain remote regions), manage returns, and send order confirmations.
• To Communicate with You: To provide customer support, respond to inquiries about products like Bobbins or Buckles & Clasps, and send essential service updates.
• To Improve Our Website: To analyse site usage and trends, ensuring our menu and content remain as user-friendly as our checkout process.
• For Security & Fraud Prevention: To protect your transactions and our business, in line with our commitment to “Security Woven In.”
• Marketing (with your consent): To send you information about new products, promotions, or creative inspiration. You can opt out at any time.

4. Sharing & Disclosure of Your Information

We treat your data with the confidentiality of a cherished craft secret. We only share it in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (e.g., for Visa, MasterCard, JCB, PayPal), shipping carriers, and IT support. They are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Obligations: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• With Your Consent: We will not share your data for any other purpose without your explicit permission.

We do not sell your personal data to third parties.

5. Data Storage & Security

Based in Preston, UK, we store and process data primarily within the UK and the European Economic Area (EEA). When we transfer data outside these areas, we ensure appropriate safeguards are in place.

Your security is our “paramount concern.” We implement robust technical and organisational measures, including encryption, secure servers, and access controls, to protect your data from unauthorised access, alteration, or destruction. Our payment systems are PCI-DSS compliant.

6. Your Rights & Choices

As a valued creator, you have rights regarding your personal data:

• Access & Correction: You can request access to or correction of your personal data.
• Deletion: You can request the deletion of your data, subject to certain legal obligations.
• Objection & Restriction: You can object to or request restriction of certain processing activities.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Marketing Opt-Out: You can unsubscribe from marketing emails at any time by clicking the link in any email.
• Account Management: You can update your information via your account dashboard on our website.

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking Technologies

Like carefully selected Bias Binding that finishes a project, cookies help our website function smoothly. They are small text files stored on your device that help us:

• Remember items in your shopping cart as you browse from Fabric to Accessories.
• Understand how you use our site to improve its performance and your experience.
• Provide relevant content and advertisements (with your consent).

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate when revisions were made. We encourage you to review this page occasionally.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, our friendly team is here to help fellow creators. Please reach out:

Thank you for letting OHSEWCRAFTY be a part of your creative story. We are committed to protecting your privacy as you explore, create, and transform.