Welcome, maker. At OHSEWCRAFTY, we understand that the right materials are the heart of every inspired project. Just as you carefully select your fabrics, yarns, and notions, we are dedicated to ensuring your experience—from delivery to satisfaction—is seamless, supportive, and as intuitive as our curated collection.

Our philosophy bridges delicate craft and practical DIY. This page details our shipping and returns processes, designed with your creative confidence in mind.

Shipping Your Inspiration

We carefully pack your order with the same attention to detail you bring to your creations. Here’s what to expect once you’ve placed your order.

Order Processing & Dispatch

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your parcel is on its way.

Shipping Methods & Timelines

We serve a global community of creators (excluding Asia and certain remote regions). Please see the options below:

  • Standard Shipping (Tracked): Shipped via DHL or FedEx.
    • Cost: £12.95.
    • Estimated Delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50.
    • Shipped via EMS.
    • Estimated Delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary due to customs processing. You are responsible for any applicable customs duties or taxes in your country.

Our Returns & Exchange Promise

We want you to be completely confident in every purchase. If an item isn’t perfect for your vision, our clear and fair policy is here to help.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us → Ship item back → We inspect → Refund/Exchange.
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or we made an error.

The Detailed Process: From Initiation to Resolution

Step 1: Initiate Your Return or Exchange (Within 15 Days)

Please email our friendly team at [email protected] within 15 days of receipt. Use the template below for a swift resolution.

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear OHSEWCRAFTY Team,

I would like to request a [Return / Exchange] for my recent order, #[Your Order Number].

Details:
– Product Name: [e.g., Animal Skin Print Fabric, Acrylic Buttons]
– SKU/Code: [If available]
– Reason: [e.g., incorrect item, change of mind, fabric not as expected]

For exchanges, my desired replacement is: [Product Name and Code].

I confirm the item(s) are unused, in original packaging, and in resalable condition.

My full name and shipping address are:
[Your Full Name]
[Your Address]

Please provide the return address and instructions.

Thank you,
[Your Name]

Step 2: Package and Ship Your Return

Once approved, we’ll send you a Returns Authorisation (RA) number and our UK return address.

  • Securely package the item(s) in their original packaging.
  • Include a copy of your order confirmation or a note with the RA number inside.
  • Ship using a tracked and insured service and keep your proof of postage.

Return Address:
The Data Protection Officer, OHSEWCRAFTY,
45 Lancaster Rd, Preston, GB PR5D 3ZP, United Kingdom.

Step 3: Inspection & Processing

Our team in Preston inspects returns upon arrival (typically within 3-5 business days). We will email you with the outcome.

  • For Refunds: We initiate the refund to your original payment method.
  • For Exchanges: We dispatch the replacement via your chosen shipping method.

Refund Timelines & Methods

Your satisfaction is our paramount concern. Upon approval:

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are processed immediately. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or PayPal.

You will receive an email notification once the refund has been issued.

Important Notes on Non-Returnable Items

To ensure safety, quality, and fairness for our entire community of makers, the following cannot be returned or exchanged unless faulty, due to hygiene, safety, or their custom nature:

  • Cut Fabric & Trims: Any fabric sold by the metre/yard (like our premium 100% Polyester or Animal Skin Prints) that has been cut to your specific order length.
  • Opened Haberdashery Components: Packs of items where the original seal is broken, such as:
    • Bobbins, Buckles & Clasps, Beads and Sequins
    • Bindings, Cords, Elastics & Tapes
    • Acrylic/Plastic Buttons
  • Custom or Made-to-Order Items: Any product personalised or assembled per your request.
  • Clearance or Final Sale Items: Clearly marked at purchase.

If a non-returnable item arrives faulty or incorrect, contact us immediately at [email protected] with photos, and we will resolve it promptly.

Exchanges

We happily exchange for a different size, colour, or product of equal value. Price differences will be invoiced or refunded. The process follows the same steps as a return.

International Returns (Outside UK)

For our global makers:

  • You are responsible for return shipping costs and any customs duties/taxes on the returned parcel. We cannot refund these international fees.
  • Please mark the package as “Returned Goods” to assist with customs.

Need Help? We’re Here for You.

Our team, fellow creators at heart, is dedicated to supporting your journey. Whether it’s about returns, shipping, your order of Animals And Insects prints or Branded tools, please reach out.

Email: [email protected]
Post: The Data Protection Officer, OHSEWCRAFTY, 45 Lancaster Rd, Preston, GB PR5D 3ZP, United Kingdom.

Thank you for letting OHSEWCRAFTY be a part of your creative story. We are committed to ensuring your experience with us is as seamless and inspiring as the projects you undertake.